Townsquare Interactive’s Employee of the Month Feature: March 2025
Let’s give a big shoutout to our incredible Employee of the Month for March, Dani Stavropoulos, Reactivation Specialist!
From day one, Dani hit the ground running—stepping into a role that didn’t come with a manual and completely making it her own. She’s not just good at what she does—she’s great at it. Whether it’s winning back 20 former clients in a month… then 30… or whatever milestone she crushes next, Dani continues to raise the bar.
Her consistency, positivity, and solution-focused mindset make her not just a standout performer, but a true team player at Townsquare Interactive. She’s helped lay the foundation for an entire reactivation team and continues to lift other employees up while pushing herself to grow.
We see you, Dani. We appreciate your hustle, your heart, and your impact. Keep killing it! 👏🔥💪
Reactivation Specialist Job Description:
In this role, you will be responsible for re-engaging and reactivating previously inactive or downgraded client accounts. You will utilize your excellent communication and sales skills to rekindle relationships, understand customer needs, and present tailored solutions to bring them back on board. The ideal candidate possesses excellent communication skills, a strong analytical mindset, and a commitment to delivering exceptional customer service.
Responsibilities:
- Identify and engage inactive or downgraded client accounts to rebuild relationships.
- Conduct thorough account reviews to understand the reasons for inactivity and identify potential opportunities for reactivation.
- Present customized solutions, products, or services that align with customer needs and encourage account reactivation.
- Preserve revenue while extending the client’s longevity with the company.
- Maintain detailed records of customer interactions and reactivation efforts in the CRM system.
- Monitor and report on the success of reactivation efforts, providing insights and recommendations for continuous improvement.
- Stay up-to-date with industry trends and company offerings to effectively address customer concerns and questions.
If you’re interested in a reactivation specialist position like Dani’s, or another account management or sales role, click the link below!