A Day in the Life: Inbound Sales Representative Edition with Emily Williams

Ever wonder what a typical day looks like for an Inbound Sales Representative at Townsquare Interactive? Step into Emily Williams’s shoes for a day full of hustle, hype, and just the right amount of caffeine. 

The Morning Routine

8:00 AM – Morning Motivation 
Emily kicks off the day like a pro – logging on, hydrating, and jumping right into calls. She’s already chatting with teammates and customers, setting the tone for a productive morning. 

8:30 AM – Coffee (and Puppy) Break 
Time for a quick pit stop to the kitchen for some coffee. On the way, she pauses to admire a photo of her pup – because caffeine and cute animals are essential fuel for any workday. 

8:45 AM – Cheers to Caffeine 
Coffee in hand, Emily is recharged and ready to roll. ☕ Cheers to a good day ahead! 

9:30 AM – Team Time 
Sales might be serious business, but there’s always time for a little fun. Emily shares a laugh (and maybe a TikTok dance move) with her teammates. 

10:00 AM – Hoop Dreams 
Work hard, shoot harder! A quick game of mini basketball adds energy to the room—and a little friendly competition never hurts. 

10:30 AM – Celebrating Wins 
Emily takes a moment to recognize a teammate’s sale with a small prize. Around here, success is celebrated loudly and often. 

11:00 AM – Call Block in Action 
Back on the grind! Emily walks her row, making scheduled calls and checking in with leads. She’s always on the move, always making connections. 

11:30 AM – 1-on-1 Coaching 
It’s time for a check-in with her manager—an opportunity to reflect, strategize, and level up her game. 

Afternoon Grind

12:00 PM – Lunch Break in the City 
Nothing like a midday reset. Emily heads out to explore Uptown Charlotte and grab a bite. Sunshine and city views? Yes, please. 

1:00 PM – Good Vibes Only 
Back in the office and greeted with handshakes and high fives. Emily reconnects with her crew before diving into the afternoon call block. 

2:00 PM – Afternoon Hustle 
Call time resumes. Emily’s at her desk, headset on, making magic happen. And yes, she’s been known to break into a little dance while waiting on hold. 

3:00 PM – Spin the Wheel 
A little office fun never hurts—Emily takes a break to spin the prize wheel. What’ll it be today? 

End of the Day Wins

3:30 PM – One More Scheduled Call 
She’s back on the phones with fingers crossed. Will it be another sale? 

4:00 PM – BIG WIN! 
Boom—SALE! Emily celebrates the win with cash, cheers, and contagious energy. 

4:30 PM – Wrapping Up 
The day winds down as Emily packs up her things and says goodbye to her team. Another successful, high-energy day in the books. 

That’s a wrap! 
Thanks for spending the day with Emily. From team bonding to call blitzing, being an Inbound Sales Rep in Charlotte, NC is anything but boring—and Emily wouldn’t have it any other way. 

Want to Thrive in Inbound Sales like Emily?

Learn more about our Inbound Sales Roles in Charlotte, NC & Phoenix, AZ:  

As a vital member of our Inbound Sales Team, your role is to connect with small and medium-sized businesses across the nation, offering our business management platform and digital marketing solutions. In this role, cold calling is not required. Your main activities will revolve around managing inbound leads and making outbound follow-up calls. Responsibilities include re-engaging with qualified leads who have previously shown interest in our solutions portfolio and running demonstrations to secure them as a new client. Additionally, you will be running demonstrations through warm transfers initiated by our Inbound Marketing Representatives. 

Responsibilities: 

• Manage the sales pipeline and achieve individual and team sales goals 
• Conduct thorough needs analyses to identify prospects’ pain points and showcase our customized solutions 
• Daily Metrics Include: making 50+ outbound dials, receiving 2+ transfers, running 3-4 virtual demonstrations  
• No Account Management required – our dedicated onboarding and service team takes care of that! 

Qualifications: 

• Proven track record of achieving sales quotas 
• Demonstrated success in growing new business 
• Drive and competitiveness to surpass sales goals and advance your career 
• Exceptional presentation, interpersonal, and communication skills 
• BA/BS degree (preferred) 

Benefits: 

• Competitive base salary with UNCAPPED commission plan 
• 3 weeks PTO 
• 9 paid holidays (including 2 personal/floating holidays) 
• Volunteer Time Off 
• Health, Dental, and Vision Insurance 
• Pet Insurance 
• 401(K) Retirement Plan with Company Match 
• Employee Stock Purchase Plan 
• Company-provided laptop 
• Comprehensive training and growth opportunities 
• Unlimited growth potential in a dynamic work environment